Política de reembolso

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

* Please note that we cannot accept returns for personal reasons.

To start a return, you can contact us at concherish2021@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at concherish2021@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

If the item is defective, we will refund the defective item after confirming the defective item with the photo attached to the email sent within 7 days after arrival.

Exceptions / non-returnable items

According to customer's convenience (size does not match, image color and customer's image are different etc.)
In case of a return without any e-mail or inquiry of return / exchange within 7 days after goods arrival
Discounted Items
In case of no return after 2 weeks after announcing the return.
Products once used, or items after washing.
In case of no invoice or tag.
Dirty, scratched items or repaired items by the customer.
When the item status at the time of returning was significantly different from the time of delivery (including boxes and accessories).
Products that directly touch the bare skin, such as underwear and swimsuits.
Lucky bag items.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.